Much appreciation for Dylan King and Mark Nornhold – went above and beyond to help us – excellent customer service

From the very early stages of our initial new home search, we felt we were in the best of hands with McNaughton Homes. Everyone was very professional, courteous and patient with us as we went through the process of picking a home to build, all the way through to the end of the build. Everyone we came in contact with treated us with such respect. Michelle Hood was particularly helpful throughout the entire process. During the design phase, she made recommendations to us that we would not have thought of on our own and made the process of selecting everything so much fun. She is very knowledgeable of the process and walked us through each step of the way and was always quick to respond to our many questions and concerns.

Mark Nornhold was extremely helpful and courteous to us as well. He answered all of our questions about the home once it was built and ready to be moved into. He went through the entire house with us, explaining everything, how things work, the warranties of various items and who to call in the event of emergencies or questions after we were in the house. He was very pleasant to work with and has an extreme knowledge of the entire construction process.

Mark McNaughton gave us an overview of our house plans during our initial construction meeting. He pointed out things to us and explained the why’s, the how’s and the what’s. He was patient with us during our meeting as I had many questions and he took the time to explain everything and answer any follow up questions I had. He explained things in a way that made me understand them, which I appreciated.

I would highly recommend this builder to anyone looking to build a new home. They were top notch all the way.

When we made the decision to add a two story addition including two additional full baths, gut, expand and remodel our kitchen as well as renovate our entire first floor and redo the flooring throughout the entire dwelling we knew it would be a huge project. We started interviewing remodeling contractors and couldn’t help but feel that we weren’t looking in the right place. Cue McNaughton Homes…..based on a referral that that McNaughton not only builds new homes but does additions and remodeling of existing homes including kitchens and baths we decided to check not only them but several “builders” in the area as well. Our initial response from McNaughton was timely and efficient. We still were not quite aware of just how big this project was but they walked us through everything from the initial design, all of the changes (and I made a lot of changes) all the way through the building process to the final details. The entire process beginning with excavation for the addition, gutting of our entire first floor and removal of existing walls including portions of an exterior exposed basement wall, drywalling and painting 1000’s of sq ft, new HVAC system, new flooring throughout the entire existing home and installation of a brand new custom kitchen took only 5 months. We lived in the home during construction and renovation so we witnessed the workmanship and attention to detail at every level, from every subcontractor and the the foreman, Gene Sowers…..cannot say enough about his professionalism and expertise.

Now, any business can be great when things are going well but you get the true integrity of a company when things don’t go exactly as planned. With a project this size, dealing with an existing structure you are bound to have things that don’t go as planned. Of course we had several. What I will say is that McNaughton Homes and all of their subcontractors stepped up at every stage, with any issue and handled it professionally and much to our satisfaction.