Customers That Shared Their Experiences
Much appreciation for Dylan King and Mark Nornhold – went above and beyond to help us – excellent customer service
I would highly recommend this builder to anyone looking to build a new home. They were top notch all the way.
From the very early stages of our initial new home search, we felt we were in the best of hands with McNaughton Homes. Everyone was very professional, courteous and patient with us as we went through the process of picking a home to build, all the way through to the end of the build. Everyone we came in contact with treated us with such respect. Michelle Hood was particularly helpful throughout the entire process. During the design phase, she made recommendations to us that we would not have thought of on our own and made the process of selecting everything so much fun. She is very knowledgeable of the process and walked us through each step of the way and was always quick to respond to our many questions and concerns.
Mark Nornhold was extremely helpful and courteous to us as well. He answered all of our questions about the home once it was built and ready to be moved into. He went through the entire house with us, explaining everything, how things work, the warranties of various items and who to call in the event of emergencies or questions after we were in the house. He was very pleasant to work with and has an extreme knowledge of the entire construction process.
Mark McNaughton gave us an overview of our house plans during our initial construction meeting. He pointed out things to us and explained the why’s, the how’s and the what’s. He was patient with us during our meeting as I had many questions and he took the time to explain everything and answer any follow up questions I had. He explained things in a way that made me understand them, which I appreciated.
When we made the decision to add a two story addition including two additional full baths, gut, expand and remodel our kitchen as well as renovate our entire first floor and redo the flooring throughout the entire dwelling we knew it would be a huge project. We started interviewing remodeling contractors and couldn’t help but feel that we weren’t looking in the right place. Cue McNaughton Homes…..based on a referral that that McNaughton not only builds new homes but does additions and remodeling of existing homes including kitchens and baths we decided to check not only them but several “builders” in the area as well. Our initial response from McNaughton was timely and efficient. We still were not quite aware of just how big this project was but they walked us through everything from the initial design, all of the changes (and I made a lot of changes) all the way through the building process to the final details. The entire process beginning with excavation for the addition, gutting of our entire first floor and removal of existing walls including portions of an exterior exposed basement wall, drywalling and painting 1000’s of sq ft, new HVAC system, new flooring throughout the entire existing home and installation of a brand new custom kitchen took only 5 months. We lived in the home during construction and renovation so we witnessed the workmanship and attention to detail at every level, from every subcontractor and the the foreman, Gene Sowers…..cannot say enough about his professionalism and expertise.
Now, any business can be great when things are going well but you get the true integrity of a company when things don’t go exactly as planned. With a project this size, dealing with an existing structure you are bound to have things that don’t go as planned. Of course we had several. What I will say is that McNaughton Homes and all of their subcontractors stepped up at every stage, with any issue and handled it professionally and much to our satisfaction.
We recently purchased a new construction spec home from McNaughton Homes (the house was already built and we were not a part of the building or selections process). Even though we were not a part of the building process, we would have made all the same selections and feel like we picked out all the details. The house is absolutely beautiful, solid, with meticulous craftsmanship. The care and passion that went into building the house are very evident. I have purchased a new build before and the process with McNaughton Homes has been a night/day difference. The attention to detail and value in everything included in the new build really impressed us. I thought the final walk through would be walking through the house “looking for flaws,” but it wasn’t that at all (and there weren’t any flaws to point out anyway). Mark and Kris did an awesome and thorough job at walking us through the ins and outs of the entire house. We learned so much about how to maintain the house as well as understood what details went into the house. Chris was the agent that we worked with to view the house and purchase. He was very helpful and patient answering all of our questions. He was also very accommodating allowing us to visit the house multiple times before settlement. Maura/Cynthia and Michelle were very helpful during the settlement process. They both took their time ensuring all of our questions were answered. Michelle put together a whole binder detailing every aspect of the build neatly organizing any information we may need in the future. We were also appreciative of maintaining contact with the entire team well after settlement to ensure we had a great experience (they didn’t just hand us the keys and forget about us). We highly recommend McNaughton Homes. I thought purchasing a home was supposed to be a stressful experience and they proved that completely wrong. We are both really happy and look forward to continuing the process that McNaughton Homes started of making this house our home.
What an amazing experience building our forever home with McNaughton! It has been a wonderful experience working with you and your whole team. Michelle, Zach, Cody, Gene and Johnny (and you!) have all done a stupendous job. We appreciate your personal time and how you guys were able to work with our custom desires and unique requests. You’ve established impressive processes that help ensure quality and minimize errors and misunderstandings. Thank you to you and the entire McNaughton Team.
We have loved getting to know you and working with you. Thank you for all you’ve done from our selection process, to changes, helping us make choices and accommodating unique requests. You did amazing!
You have gone above and beyond for the Patel house. The best part, I made a friend along the way 🙂 You are amazing at what you do. Thank You! Love, Sapna
I recently had my warranty inspection with John Greenwood, and would like to give Kudos for his attention to my concerns. His knowledge and willingness to explain the construction aspects of the house in layperson terms were much appreciated. He took care of my issues that day and even helped with removing a frog from the window well.
I built my home over 9 years ago and still love every part of it. The build quality of a home should be your number 1 priority and McNaughton Homes is top-notch. I would build another home over and over again with McNaughton. Not only do I live in a McNaughton home but I also sell them!
Our home is 9 years old now and the quality of the original construction is very visible, little to no settling, dry basement, roof is still in excellent condition, no cracks in the driveway, all the rain gutters remain working without leaks, windows are still tight and energy-efficient. Simply very happy with our selection. The quality of the components they supplied in the base build, for example, garage door openers, furnace, AC & hot water heater were top of the line not lower end entry price point equipment.”
There were a lot of things they did that were outstanding. They engaged what seemed to be very skilled contractors, and they beat the end date by weeks, so exceeded my expectations for that. They stood by their product and their work regarding repairs and follow-up service.”
Worked with us on design change ideas. Stuck to their time commitment. Great about keeping in touch. Excellent site supervisor – specifically he met us at the site multiple times to allow us to walk through and kept a very close eye on the details of construction.”
The people I have dealt with have been very friendly and try to assist as needed.”
I was most satisfied with the staff, who were all courteous and friendly. I enjoyed working with them.”
The coordination with your staff was excellent. We appreciated you working with us to get the railings that we wanted.”
I love my new home. The staff in the office and on the job during construction are professional, quite knowledgeable, and friendly. They are all easy to work with, and when I requested changes to the floor plan they were most accommodating. I think my new home is well-built and beautiful. Thank you.”
We recommend this subdivision to everyone. They build good homes and look like good builders.”
You have gone above and beyond for the Patel house. The best part, I made a friend along the way 🙂 You are amazing at what you do. Thank You! Love, Sapna
I recently had my warranty inspection with John Greenwood, and would like to give Kudos for his attention to my concerns. His knowledge and willingness to explain the construction aspects of the house in layperson terms were much appreciated. He took care of my issues that day and even helped with removing a frog from the window well.
I built my home over 9 years ago and still love every part of it. The build quality of a home should be your number 1 priority and McNaughton Homes is top-notch. I would build another home over and over again with McNaughton. Not only do I live in a McNaughton home but I also sell them!
Our home is 9 years old now and the quality of the original construction is very visible, little to no settling, dry basement, roof is still in excellent condition, no cracks in the driveway, all the rain gutters remain working without leaks, windows are still tight and energy-efficient. Simply very happy with our selection. The quality of the components they supplied in the base build, for example, garage door openers, furnace, AC & hot water heater were top of the line not lower end entry price point equipment.”
A Letter of Appreciation
McNaughton Homes Staff,
2017 has been a tumultuous year with many changes but the experience of building our townhouse has been one of joy. We were so pleased to find a townhouse built in a lovely setting among single family homes- it gave the area a feeling of a neighborhood instead of rows of faceless and redundant town-houses.
The best aspect of building a McNaughton home was working with staff who were extremely helpful, informed and pleasant. Jennifer and Meredith truly assisted in the building process by offering information concerning the design of the structure and answering all our questions.
The actual building process was particularly exciting because we saw our vision coming to fruition. John Greenwood made what can be a frustrating procedure easy and pleasant. We have built several other homes and dealt with glitches in all of them until this time. Everything we requested, from room changes to certain products, were delivered. John met us on site each time we requested to view the structure and made numerous helpful suggestions. He always made us feel important in the decision making.
Thank you all for offering a home where the client is considered with environmentally sound and energy efficient construction. We appreciate that this company looks to the future and builds dreams.
Thank You,
The Stiefels
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